BOOKVIO MOBILITY PRIVATE LIMITED ("Company", "we", "our", "us") operates an online platform providing bus and flight booking services through authorized third-party API providers. We are committed to protecting your privacy and ensuring transparency in how your data is handled.

1. Information We Collect

Personal Information

• Full Name
• Date of Birth
• Gender
• Mobile Number
• Email Address
• Government ID details (if required for booking)
• Billing Address

Booking Information

• Travel origin and destination
• Travel dates
• Passenger details
• PNR and ticket details

Payment Information

• Transaction ID
• Masked card details / UPI reference

We do not store full card details or CVV numbers. Payments are processed securely through PayU.

Technical Information

• IP Address
• Device type
• Browser type
• Cookies and usage data

2. How We Use Your Information

• Process bookings and issue tickets
• Manage cancellations and refunds
• Provide customer support
• Send booking alerts
• Prevent fraud
• Comply with legal obligations

3. Sharing of Information

We may share necessary information with:

• Airlines and Bus Operators
• Authorized API Providers
• PayU (Payment Gateway)
• Regulatory Authorities if required by law

We do not sell or rent personal information.

4. Payment Processing (PayU)

All payments are processed through PayU, an RBI-compliant payment gateway. BOOKVIO MOBILITY PRIVATE LIMITED does not store full card details or CVV numbers. Only limited transaction details required for reconciliation and support are retained.

5. User Account Deletion & Data Retention Policy

Users may request account deletion by contacting us. Upon verification:

• Account access will be deactivated.
• Login credentials will be disabled.
• Marketing communications will stop.

However, certain personal data, booking history, and transaction records will not be permanently deleted from our servers due to:

• Compliance with Indian laws (Income Tax Act, GST, IT Act 2000)
• Financial audit requirements
• Fraud prevention and dispute resolution
• Chargeback handling via PayU

Retained data will be securely stored, with restricted access, and will not be used for marketing after account deletion. Data may be archived or anonymized after the legally required retention period.

6. Data Security

• SSL Encryption
• Secure server infrastructure
• Access control mechanisms
• Periodic security monitoring

7. Cookies

We use cookies to enhance user experience and analyze website traffic. Users may disable cookies through browser settings.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

10. Contact Us

BOOKVIO MOBILITY PRIVATE LIMITED
BOOKVIO, Office No. S8, 2nd floor, AUM Arcade, Doddamara Rd, Gattahalli, Bengaluru, Karnataka 560099
Email: care@bookvio.com
Phone: +91 93806 43670

11. Flyora

Flyora is a product of Bookvio, and the Bookvio privacy policy are applicable to the Flyora platform.